Refund policy

Return and Refund Policy

Effective Date: October 3, 2026

Brand: Actionmove

Contact Email: contact@actionmove.online

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return most unused items within 30 days of the delivery date for a refund or exchange.

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging (including all tags, labels, and accessories).
Proof of purchase (order number or receipt) is required.
Certain items may be non-returnable (see Section 5 below).

2. How to Initiate a Return

Contact us at contact@actionmove.online within 30 days of delivery.
Provide your order number, reason for return, and photos if requested.
We will send you a Return Merchandise Authorization (RMA) number and detailed return instructions.
Ship the item back to our return address:

126 W WOODLAND AVE, CLARKSBURG, WV 26301-0000, USA
Please include the RMA number clearly on the outside of the package. Returns without an RMA number may be refused.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item, defective product).
You are responsible for return shipping costs unless explicitly stated otherwise.

4. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us first at contact@actionmove.online. Exchanges are subject to product availability.

5. Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Gift cards
Items marked as Final Sale
Products that have been used, worn, damaged, or altered after delivery

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery at contact@actionmove.online.
Include clear photos of the damaged/defective product and the packaging.
We will arrange a free return or replacement at no additional cost to you.

7. Delivery Time

Standard delivery within the United States typically takes 3–6 business days. Some orders may arrive in 1–2 business days depending on your location and the shipping method selected at checkout.

8. Late or Missing Refunds

If you haven’t received your refund after the standard processing time (5–10 business days):

Check your bank account or credit card statement again.
Contact your card issuer or payment provider, as processing times can vary.
If you have done all of this and still have not received your refund, please contact us at contact@actionmove.online.